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  • FAQS
Frequently Asked Questions

1. Do you ship Worldwide?

Yes we ship worldwide from our factory in Italy using DHL- UPS - TNT depending on your location and we will let you know asap the tracking.

2. Should I pay any duties?

Please note that in the price is not included the import taxes of your country. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

3. How many time takes the parcel to arrive?

Please note hat brands as CQ and Giohel are Custom made by Italian Artisans and every pair takes around 15 working days to be done. Once the pair will be done we will proceed immediately with the shipping and let you know the tracking. Please note also that during some year period as Christmas and August the delivery time can increase of 2 weeks as the factory is close.

4. Can I create the boots with the color and Type of leather I want?

Yes all the custom made items has included on the price the type of leather and color you prefer. Check please the Color Chart on manu to check all the colors we have available. We can also find exotic leathers as Python, Crocodile, Pony, Anaconda or any other. Just ask for your favourite one and we will do out best to find it.

5. Can you custom also the measures?

Yes of course. We can create a pair with your leg measures. Please contact us to get more information.

6. Can I exchange a Custom Pair?

Please note that all the custom items are done in exclusivity for you and can not be exchange.