Where required by royal mail or the courier we require a signature upon delivery. Please ensure somebody is at the requested delivery address on the date of delivery to ensure the item can be signed for between 8am and 6pm. The courier will make 3 attempts to deliver a parcel before returning the item to us, at which point a full cancellation and refund will be processed minus postage costs.
If you have not received your item or it is showing as signed for but you have not received it, please check with the courier as per your eBay despatch email for further information before contacting us. they sometimes leave it with a neighbour, but should never leave in a safe place.
We ship orders to the PayPal address provided on checkout only. If your eBay address and PayPal address are different please make sure to update PayPal so you receive the item where you require - the delivery address cannot be changed once you have placed your order.
If you change your mind, you may return any unopened sealed item at your own expense within 30 days from the date you received the item. Please see our Returns Policy for full details.
Please always inspect your package upon delivery. If you receive an empty or a damaged package you SHOULD NOT SIGN FOR IT. If the parcel has been tampered with then open it and check the contents in front of the courier then only sign if you are happy with both contents and condition.