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  • Returns Policy
Returns Policy

If you are not completely satisfied with any product for any reason we will gladly replace it or refund your purchase price (excluding shipping and handling) within 14 days of receipt. If you choose to return or exchange an item, please contact us for instructions. This guarantee excludes pierced earrings for hygiene reasons.

In the unlikely event of your item arriving damaged or faulty, please ensure that you notify us within 7 days of receipt and we will provide a replacement. Failure to notify us within this time period will invalidate the return request.

Prior to returning your item, you must email us to obtain a Returns Reference. A replacement or refund will not be issued without this reference. The item must be returned in its unused condition, with original packaging and documentation within 30 days of purchase. We reserve the right to reject goods sent to us without a returns reference.

Shipping costs are non-refundable unless an item is faulty. Returned parcels remain the responsibility of the customer until received by us. Replacements or refunds will be processed after we receive the original goods.

REMOTE CONTROLLED HELICOPTERS:

All helicopters must be checked for full function before being flown. Ground test instructions, advice and tips are included with each item. However, if you are still unsure as to how to carry out a ground test please contact us through business details. If your item is faulty upon arrival, it must be reported to us within 7 days of receipt, after ground test and before take off, no exceptions. No helicopter is indestructible whether real US military bullet proof Apache, remote controlled electric-, turbine-, gasoline-powered, or large, midi or micro. Helicopters do not come with any warranty. Most spare parts are available to order. Please email us for prices. We cannot guarantee availability of parts.

Should your helicopter develop a fault after the first 7 days, we will repair/replace your helicopter in accordance with your statutory rights, provided such damage has not been caused by misuse or negligence on the part of the user.

WATCHES:

Please be sure to inspect your watch as soon as you receive it. Before wearing or removing any tags or factory tape, check over the watch to see that it is in perfect working order, with no blemishes. All our watches are 100% brand new and should keep accurate time.

If, after wearing or sizing your watch, you notice that there is a mechanical problem, we will do our best to repair it under warranty. We will not accept the return for refund of any watch that has been worn or sized under the premise that it was received that way unless it had been notified to us within 7 days of receipt. It is the customer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working order, before wearing.

All Oskar Emil watches come with clear cellophane wrapping and may be worn and tried without removing the wrapping. Please do not remove the wrapping or resize the strap if you intend to return the item. Once the watch is worn or sized (and even if it is unworn but the cellophane has been removed) we cannot accept a return of the watch for a refund.

REFUNDS

If you wish to return your item for a refund, please return it in a resaleable condition with all packaging and paperwork. All shipping and handling charges are non-refundable unless item is faulty. Refunds are made via the purchase method within 30 days of receipt of the returned item.