Please ensure that you read all of the terms and
conditions before bidding or buying via 'buy it now'. All bids will be
considered as a binding legal contract. If you wish to purchase more than
1 item from our store and benefit from reduced Shipping charges, all
purchases must be made by the same eBay ID, with the same shipping address
and paid for at once. Please contact us to update any invoices if
necessary before making payment. We have made every effort to ensure that
all colours are accurately reproduced in our listings, however please bear
in mind that your own system may cause variations in colour reproduction.
Bankers Draft/Money Order, Personal Cheque (UK only), Nochex (UK only),
Debit card (by phone - UK only), Visa/Mastercard
(by phone or email -
from any country)
Postal Orders/Drafts should be made to:
do not accept foreign currency payment by Bankers
Draft/International Money Order
- payment for US$ invoices can be converted to GBP £ Sterling by
requesting an invoice or go to www.xe.com/ucc
and paid directly to our bank account:
Bank Address: HSBC, 26-28 St Anns Road, Harrow, Middlesex HA1 1LA,
MIDL 4023 1301 6214 32
Account Name: Timekeepers
eBay item number
All bank transfer fees are the responsibility of the buyer.
transfer fees must be paid by the buyer in addition to the invoice total.
These fees are paid directly by the buyer to their bank and ours. Fees
must not be deducted from the invoice total.
items are shipped from UK. We ship to the following locations: UK, EUROPE,
USA, CANADA, AUSTRALIA, NEW ZEALAND. If you are registered in any of these
countries and have trouble bidding please contact us by email:
All items are insured and trackable at destination.
All bids will be considered and
treated as a binding legal contract. Payment must reach us within 7
days of the end of the auction. After this time items we reserve the
right to relist it or sell it to the next highest bidder.
Failure to pay will result in an Unpaid Item strike. All non-payment cases will be passed to our debt
recovery division for follow up action. This may result in your suspension
OF ITEMS NOT YET DISPATCHED/BIDS MADE IN ERROR
you make a bid in error or want a different item than the one you bid on do
not bid on a second item. Please email or call us on +44 (0) 20 8905
6847. If you bid on a second item you will receive an unpaid item
strike for any item not paid for.
pays for all shipping. Most items are free within the UK, please
see individual item descriptions. Shipping can be combined on certain
Buyers are responsible for any charges
imposed by Customs in their country. All parcels will be correctly marked
UK courier deliveries will be
made by Parcelforce. Deliveries are made between 9am and 5pm Mon-Fri. All
items must be signed for. If you are not at the delivery address,
Parcelforce may leave it at your local post office. Please track the
parcel to find out. If not, you may request a second delivery. You can find the number
for your local depot by going to www.parcelforce.com
and entering your delivery postcode. A re-delivery charge of £7 applies
for each delivery attempt after this. Undelivered parcels are returned to
us after 14 days. At this
point an admin/re-delivery charge of £12 will apply.
you require a change to a delivery address, a £15 fee will apply.
Therefore, please ensure the address you give with your payment is
appropriate for weekday delivery. Parcelforce courier can deliver to work or home
addresses or your local post office.
provide a daytime contact number with your payment in case of any problem.
BY FEDEX INTERNATIONAL COURIER
deliver 9am-5pm Monday-Friday. USA/Canada deliveries are made by 10am.
Other countries may vary. FedEx require a telephone number for all
Controlled Helicopters: All helicopters must be checked for
full function before being flown. Ground test instructions, advice and
tips are included with each item. However, if you are still unsure as to
how to carry out a ground test please contact us at firstname.lastname@example.org.
Any faulty item must be reported within 24 hours of receipt,
after ground test and before take off, no exceptions. No helicopter is
indestructible whether real US military bullet proof Apache, remote
controlled electric-, turbine-, gasoline-powered, or large, midi or micro.
We do not under any circumstances accept helicopters damaged after flight
for refund or replacement. Helicopters do not come with any warranty. Most
spare parts are available to order. Please email us for prices. We cannot
guarantee availability of parts.
Purchases/Your Right to Cancel
- You must notify us of
your intent to cancel within 7 days of the date of delivery to your
- Please use the Returns
Resolution Centre on eBay to request a refund.
- Returned items must be
in their original and unused condition, complete with all parts,
accessories and original packaging.
- A full refund of the
order total will be processed after the receipt of the returned item.
- The Buyer is
responsible for return shipping costs and insurance.
headphones, in-ear bluetooth headsets may only be returned if they are
still in the unopened box with the seal intact.
the unlikely event of your item arriving damaged or faulty, please ensure
that you notify us within 7 days of receipt and we will provide a
- If your item develops
a fault within 14 days of purchase, please
use the Returns
Resolution Centre on eBay to notify us. A replacement/refund will
be issued after receipt of the returned item and verification of the
- Should an item become
faulty after 14 days of purchase but within the stated warranty
period, we will, at our discretion, offer a repair or replacement,
after receipt of the returned item and verification of the fault.
- If the item is not
found to have a manufacturing fault, or the fault is due to customer
misuse, then no refund will be issued, and the buyer will be
responsible for any fees for return shipping.
- Should you wish for a
replacement item, we recommend that you purchase this from our Shop
under a separate transaction.
- In the unlikely event
of receiving an incorrect order or a substituted item, please accept
- Please use the Returns
Resolution Centre on eBay to request a return.
- Please return the item
in its original condition, and upon receipt we will send the correct
- Please enclose proof
return postage costs which will be refunded.
If you suspect that your item is faulty, you may return it for a
replacement or refund. The item will be tested on receipt. If it is faulty
we will refund the return postage costs. If the item is not faulty we will
not refund any return postage costs. We will not give refunds for the
reason of incompatibility with your unit (PDA, laptop etc). It is the
responsibility of the buyer to ensure compatibility. The compatibility
lists we provide are to assist you and cannot be used as definite
proof of compatibility.
to returning your item, you must email us to obtain a Returns Reference. A
replacement or refund will not be issued without this reference. The items
must be returned within 7 days of your reference being issued.
All refunds are
subject to completion of a Mutual Agreement to Cancel Sale through eBay
and will be made via the
purchase method within 5 working days of completion of the
Mutual Agreement. This will be initiated by us if you have not used
the Returns Resolution Centre to notify us of the return.