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Welcome to Timekeepers Internati

Welcome to Timekeepers International

Customer Services: +44 (0)20 8905 6847 Mon-Fri 10am-6pm (GMT)

Designer labels, famous brands, well-known names, all in one place and all up to 70% less. 

We aim to offer the widest selection of leading watch brands at huge discounts whilst providing a safe and personalised service to each customer. We have an extensive selection including diamond watches, Swiss chronograph watches, and digital chronograph timepieces all made to the highest specification with high grade steel or 18k/23k gold plated. 

We pride ourselves on excellent customer service and aim to provide a 24 hour (excluding weekends and holidays) dispatch on all items in stock. Our buying power with suppliers and high volume distribution process allows us to offer unbeatable low prices on everything we sell.

All our items can be shipped from our warehouse in the UK to all countries worldwide within 7 working days fully insured. Our high volume mail order distribution process allows us to offer an incredible discount on all our products.

 

GENERAL TERMS & CONDITIONS OF SALE


Please ensure that you read all of the terms and conditions before bidding or buying via 'buy it now'. All bids will be considered as a binding legal contract. If you wish to purchase more than 1 item from our store and benefit from reduced Shipping charges, all purchases must be made by the same eBay ID, with the same shipping address and paid for at once. Please contact us to update any invoices if necessary before making payment. We have made every effort to ensure that all colours are accurately reproduced in our listings, however please bear in mind that your own system may cause variations in colour reproduction.

PAYMENT METHODS

PayPal , Bankers Draft/Money Order, Personal Cheque (UK only), Nochex (UK only), Debit card (by phone - UK only), Visa/Mastercard (by phone or email - from any country)

Cheques and Postal Orders/Drafts should be made to: TIMEKEEPERS.

We do not accept foreign currency payment by Bankers Draft/International Money Order - payment for US$ invoices can be converted to GBP £ Sterling by requesting an invoice or go to www.xe.com/ucc and paid directly to our bank account:

Bank name: HSBC 
Bank Address: HSBC, 26-28 St Anns Road, Harrow, Middlesex HA1 1LA, United Kingdom
IBAN: GB14 MIDL 4023 1301 6214 32
BIC:
MIDLGB2133E
Account Name: Timekeepers
Reference: Your eBay item number
All bank transfer fees are the responsibility of the buyer. 

Bank transfer fees must be paid by the buyer in addition to the invoice total. These fees are paid directly by the buyer to their bank and ours. Fees must not be deducted from the invoice total. 

SHIP TO LOCATIONS

Our items are shipped from UK. We ship to the following locations: UK, EUROPE, USA, CANADA, AUSTRALIA, NEW ZEALAND. If you are registered in any of these countries and have trouble bidding please contact us by email: sales@timekeepersint.com. All items are insured and trackable at destination.

NON PAYING BIDDERS

All bids will be considered and treated as a binding legal contract. Payment must reach us within 7 days of the end of the auction. After this time items we reserve the right to relist it or sell it to the next highest bidder. Failure to pay will result in an Unpaid Item strike. All non-payment cases will be passed to our debt recovery division for follow up action. This may result in your suspension from eBay.

EXCHANGES OF ITEMS NOT YET DISPATCHED/BIDS MADE IN ERROR

If you make a bid in error or want a different item than the one you bid on do not bid on a second item. Please email or call us on +44 (0) 20 8905 6847. If you bid on a second item you will receive an unpaid item strike for any item not paid for.

SHIPPING & HANDLING

Buyer pays for all shipping. Most items are free within the UK, please see individual item descriptions. Shipping can be combined on certain items. 

INTERNATIONAL BIDDERS

Buyers are responsible for any charges imposed by Customs in their country. All parcels will be correctly marked for Customs.

DELIVERY BY COURIER

All UK courier deliveries will be made by Parcelforce. Deliveries are made between 9am and 5pm Mon-Fri. All items must be signed for. If you are not at the delivery address, Parcelforce may leave it at your local post office. Please track the parcel to find out. If not, you may request a second delivery. You can find the number for your local depot by going to www.parcelforce.com and entering your delivery postcode. A re-delivery charge of £7 applies for each delivery attempt after this. Undelivered parcels are returned to us after 14 days. At this point an admin/re-delivery charge of £12 will apply.

If you require a change to a delivery address, a £15 fee will apply. Therefore, please ensure the address you give with your payment is appropriate for weekday delivery. Parcelforce courier can deliver to work or home addresses or your local post office.

Please provide a daytime contact number with your payment in case of any problem.

DELIVERY BY FEDEX INTERNATIONAL COURIER 

FedEx deliver 9am-5pm Monday-Friday. USA/Canada deliveries are made by 10am. Other countries may vary. FedEx require a telephone number for all deliveries. 

RETURNS

Remote Controlled Helicopters: All helicopters must be checked for full function before being flown. Ground test instructions, advice and tips are included with each item. However, if you are still unsure as to how to carry out a ground test please contact us at sales@timekeepersint.com. Any faulty item must be reported within 24 hours of receipt, after ground test and before take off, no exceptions. No helicopter is indestructible whether real US military bullet proof Apache, remote controlled electric-, turbine-, gasoline-powered, or large, midi or micro. We do not under any circumstances accept helicopters damaged after flight for refund or replacement. Helicopters do not come with any warranty. Most spare parts are available to order. Please email us for prices. We cannot guarantee availability of parts.

Unwanted Purchases/Your Right to Cancel

  • You must notify us of your intent to cancel within 7 days of the date of delivery to your address.
  • Please use the Returns Resolution Centre on eBay to request a refund.
  • Returned items must be in their original and unused condition, complete with all parts, accessories and original packaging.
  • A full refund of the order total will be processed after the receipt of the returned item.
  • The Buyer is responsible for return shipping costs and insurance.
  • Earphones/in-ear headphones, in-ear bluetooth headsets may only be returned if they are still in the unopened box with the seal intact.

Faulty Products

  • In the unlikely event of your item arriving damaged or faulty, please ensure that you notify us within 7 days of receipt and we will provide a replacement. 
  • If your item develops a fault within 14 days of purchase, please use the Returns Resolution Centre on eBay to notify us. A replacement/refund will be issued after receipt of the returned item and verification of the fault.
  • Should an item become faulty after 14 days of purchase but within the stated warranty period, we will, at our discretion, offer a repair or replacement, after receipt of the returned item and verification of the fault.
  • If the item is not found to have a manufacturing fault, or the fault is due to customer misuse, then no refund will be issued, and the buyer will be responsible for any fees for return shipping.
  • Should you wish for a replacement item, we recommend that you purchase this from our Shop under a separate transaction.

Incorrect Orders/Substitutes

  • In the unlikely event of receiving an incorrect order or a substituted item, please accept our apologies.
  • Please use the Returns Resolution Centre on eBay to request a return.
  • Please return the item in its original condition, and upon receipt we will send the correct item.
  • Please enclose proof of return postage costs which will be refunded.

Consumer Electronics/Computing
If you suspect that your item is faulty, you may return it for a replacement or refund. The item will be tested on receipt. If it is faulty we will refund the return postage costs. If the item is not faulty we will not refund any return postage costs. We will not give refunds for the reason of incompatibility with your unit (PDA, laptop etc). It is the responsibility of the buyer to ensure compatibility. The compatibility lists we provide are to assist you and cannot be used as definite proof of compatibility. 

Prior to returning your item, you must email us to obtain a Returns Reference. A replacement or refund will not be issued without this reference. The items must be returned within 7 days of your reference being issued. 

REFUNDS
All refunds are subject to completion of a Mutual Agreement to Cancel Sale through eBay and will be made via the purchase method within 5 working days of completion of the Mutual Agreement. This will be initiated by us if you have not used the Returns Resolution Centre to notify us of the return.