 |
| D:Are your items new and shrinkwrapped? |
|
| R:All our items come directly from labels, studios or other vendors. Today's environmental conscious forbids countries like Australia, and some EU countries to use shrinkwrap, but nevertheless the items are new. |
| D:Do you offer combined shipping? |
|
| R:No, we do not offer combined shipping. Here are the reasons, that we hope you will understand:
1. we are using full packaging automation, therefore packing each item is easier, and keeps our costs lower for you at the end of the day
2. from experience bigger packages always go "lost" in the mail, so the likelihood of receiving your order is higher |
| D:Can you check the booklet before sending the item. |
|
| R:We do not open the product before sending it. |
| D:How much is international shipping? |
|
| R:This might depend on where you are located at. Please check the listing and shipping details. We DO NOT offer combined shipping discounts. |
| D:How much is shipping within the USA? |
|
| R:free: per item (we do NOT offer COMBINED shipping or any discounts). Please see each individual ad. |
| D:Can you ship overnight, express etc. |
|
| R:No, we only ship USPS first class. No exceptions. |
| D:Do you accept Money Orders, Cash or Checks. |
|
| R:No, we only accept PayPal Payments, and only immediate Payments. |
| D:Can you change my address? |
|
| R:You have to understand, that due to fraudulent emails we cannot do this. We ONLY use the address provided by us by eBay/PayPal, this is for YOUR protection. Please visit USPS to change your address with them and get a forwarding service in place https://moversguide.usps.com/icoa/icoa-main-flow.do?execution=e1s1 |
| D:Why do you not ship to my country? |
|
| R:If your country is removed from the countries we ship to, we have our reasons (usually fraud, and extensive claims) and we will not make any exception to remove this rule. |
| D:I cannot check out, can you still send it to me? |
|
| R:No, if you cannot checkout then no binding contract was put into existence. |
| D:I received a refund, will I still get my product? |
|
| R:No, if you received a refund from us, you will most likely not receive the order. You might have received a refund, because we noticed that the item got damaged during the packaging process, got returned by USPS etc. This process is automated. |
| D:Do you have tracking? |
|
| R:We do have tracking for orders within the USA. We update that tracking information, as soon as we send the item out. It will take up to 2-3 days for USPS to update details for this tracking number. |
| D:I am impatient. |
|
| R:Don't be! |
| D:I live in the USA, how long will it take to get my product? |
|
| R:All postal services on this planet are totally unpredictable. But here is a general guideline: Depending on where you live in the USA: 3 - 14 business days. |
| D:I live outside the USA, how long will it take to get my order? |
|
| R:We cannot say for certain but here are some guidelines:
Canada 7-21 days (thanks to Canadian customs checking a lot of packages entering the country, and taking sometimes 7 days)
EU countries: 7-21 days
Mediterranean Countries: 14-30 days
Australia: 14-21 days |
| D:What is your return address? |
|
| R:Get_importcds (EBay)
Attn. Returns GetImportCDs
300 Omicroncourt
Shepherdsville, KY 40165-9794
Please make sure you include the eBay Sales Record number and or the Paypal Transaction ID, and or your email that is registered in eBay, otherwise we can't find your order |
| D:Can you listen to the item before you send it to me? |
|
| R:No we do not do that. |
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