Travel Luggage & Cabin Bags offers free standard delivery on all orders to Mainland UK.
For our Luggage Suitcase ranges we aim to dispatch all orders that are placed before 2pm the same day, so you will receive your item the next working day. For bags and trolley bag orders, we will deliver within 3 working days. If you want your bag item in a hurry, please select ‘Express Delivery’ at the checkout and we will send it for the next day if you order before the 2pm cut-off point.
We use Yodel and Hermes for our delivery courier, and they will deliver Monday-Saturdays.
Please note that a signature will be required to acknowledge delivery. The signature of the person accepting the delivery at the address will be proof that you or the person, to whom the order is addressed, has received the delivery. It is the customers responsibility to have someone home to sign for their item
If you are not available to accept delivery, the courier will leave a calling card to advise that delivery has been attempted (please follow instructions on this card). Please note that the courier may leave your parcel with a neighbour – you will be advised of this on the calling card. After three failed delivery attempts the item will be returned to us and we’ll get in touch to discuss the next steps.
Occasionally, things can go wrong and delivery periods may be extended for reasons beyond our control and we apologise if your parcel hasn’t arrived as expected. In the event of extreme weather conditions for example, we will update this page with the latest updates.
HOW LONG HAVE I GOT TO RETURN AN ITEM?
You can change your mind up to 30 days after purchasing from us.
We also offer a collection service from our distribution warehouse in Barking, Essex. If you’d like to pick up your item from us then please place your order and give us notice via email that you wish to collect your item. We require 2 hours notice for a pickup, and can only be made between 10am-4pm Monday to Friday (excluding Bank Holidays).
Please bring a copy of your invoice with you as well as a form of ID.
WHAT DO I DO IF I WANT TO RETURN MY ITEM?
If you have simply changed your mind then please send us an email via the contact us page on our website and we’ll give you our returns address for you to organise the return delivery. We recommend using a tracked delivery service, and My Hermes will be your best value means of doing so.
Please note that returns postage will be at the customers own cost. In the event of a product with a manufacturing fault, we will arrange pick up for you.